Shipping policy

Shipping Policy
Last updated: September 11, 2026

Lupden is an online-only retailer based in Orlando, Florida. We ship to all 50 U.S. states. We do not currently ship internationally.

Shipping rates

Standard shipping is free on every order, with no minimum and no handling fees. Applicable sales tax is calculated at checkout. The price you see is the price you pay: there are no membership fees, subscriptions, or charges of any kind after purchase.

Order processing

Orders are processed Monday–Friday, excluding U.S. federal holidays. Once payment is confirmed, we prepare and ship your order within 1–3 business days. Orders placed on a weekend or holiday begin processing the next business day.

Delivery times

7–12 business days from the day you place your order, including the 1–3 business days of processing above. This applies to everything we sell.

We source items to order rather than holding warehouse stock, which is why our delivery window is longer than a same-day retailer's, and also why our shipping is free. Delivery estimates are not guaranteed: carrier delays, weather, and peak periods can extend transit. Orders to Alaska and Hawaii may take longer.

If your order is running past the window above, email us at support@lupdenstore.com with your order number and we'll either locate it or refund you. We'd rather refund you than leave you waiting.

Tracking

You'll receive a shipping confirmation email with a tracking number once your order leaves our fulfillment facility. Please allow up to 48 hours for tracking to begin updating. If your tracking shows no movement for 10 business days, contact us and we'll investigate.

Shipping addresses

Please double-check your address at checkout. If you spot an error, email us within 12 hours and we'll correct it if the order hasn't shipped. We cannot reroute a package once it's with the carrier.

Undeliverable or returned packages

If a package comes back to us as undeliverable (wrong address, incomplete address, or unclaimed), we'll contact you to arrange reshipment. Reshipping costs may apply.

Lost, stolen, or damaged shipments

If tracking shows delivered but the package isn't there, check with your household and carrier first, then contact us within 7 days of the delivery date and we'll help file a carrier claim. If your order arrives damaged, email a photo within 48 hours of delivery and we'll replace or refund it at no cost to you.

Order changes and cancellations

Contact us as soon as possible. We can change or cancel an order for a full refund any time before it enters fulfillment; after it ships, our Refund and Return Policy applies.

Returns

Every sleep mask comes with our 30 Night Promise: sleep in it for up to 30 nights from delivery, and if it doesn't work for you, email support@lupdenstore.com for a full refund. You keep the mask. If an order arrives damaged, faulty, or wrong, we cover everything.

Full details are in our Refund and Return Policy.

Contact

Email: support@lupdenstore.com
Phone: (407) 476-6918
Contact form: lupdenstore.com/pages/contact
Address: 255 S. Orange Avenue, Suite 104, #2147, Orlando, FL 32801

Customer service hours: Monday–Friday, 9:00 AM – 5:00 PM Eastern Time. We respond to enquiries within one business day.