Refund policy

Refund and Return Policy

Last updated: September 11, 2026

Every sleep mask comes with our 30 Night Promise. Sleep in it for up to 30 nights from the day it's delivered. If it doesn't work for you, you get a full refund and you keep the mask. If your order arrives damaged, faulty, or wrong, that one is on us too.

The 30 Night Promise

Email support@lupdenstore.com within 30 days of delivery with your order number and tell us the mask isn't working for you. You don't need to give a reason and you don't need to send it back. We'll refund the full price of the mask to your original payment method within 2 business days of your email. Your bank or card issuer may take a further 5 to 10 business days to show it.

If you'd like help first, we're happy to go through strap adjustment and positioning with you, but that's your choice, not a condition of the refund.

Damaged, defective, or wrong item

Inspect your order when it arrives. If something is damaged, faulty, or not what you ordered (including the wrong color), email us a photo within 48 hours of delivery. We cover everything: no return shipping cost to you, and we'll replace the item or refund you in full. In most cases we won't need it sent back at all.

Exchanges

Because our delivery window is 7 to 12 business days, the fastest way to get a different color is a refund on your original order plus a new order placed right away, rather than waiting for an exchange to cycle through.

Refunds

Refunds under the 30 Night Promise don't need a return and are issued within 2 business days of your email. Refunds go back to your original payment method, and your bank or card issuer may take a further 5 to 10 business days to post it.

Shipping is free on all orders, so there are no outbound shipping charges to deduct from your refund.

If more than 15 business days have passed since we issued your refund and you still don't see it, email support@lupdenstore.com.

Please don't post anything back to us without emailing first. A mask covered by the 30 Night Promise never needs to come back, and parcels sent without talking to us first can't be accepted.

Non-returnable items

Gift cards.

Order cancellations

Contact us as soon as possible after ordering. We can cancel for a full refund any time before your order enters fulfillment.

Contact

Email: support@lupdenstore.com
Phone: (407) 476-6918
Contact form: lupdenstore.com/pages/contact
Address: 255 S. Orange Avenue, Suite 104, #2147, Orlando, FL 32801

We respond to enquiries within one business day, Monday through Friday.