Contact

Lupden is an online-only retailer of sleep and rest products, based in Orlando, Florida. If you have a question about an order, a product, or a return, we'd rather hear from you than have you guess.

How to reach us

Email: support@lupdenstore.com
Phone: (407) 476-6918
Mailing address: Lupden, 255 S. Orange Avenue, Suite 104, #2147, Orlando, FL 32801, United States

Customer service hours

Monday–Friday, 9:00 AM – 5:00 PM Eastern Time.
Closed weekends and U.S. federal holidays.

Response time

We reply to every email within one business day. If you're writing about an existing order, please include your order number and the email address you used at checkout. It helps us find you faster.

What we can help with

• Order status and tracking
• Refunds under the 30 Night Promise
• Choosing a color and adjusting the fit of your sleep mask
• Anything else about your order

Shipping and returns at a glance

Free shipping on every US order. All items are delivered in 7–12 business days from the day you order, including processing. Every sleep mask comes with our 30 Night Promise: up to 30 nights to try it, and a full refund if it doesn't work for you. Full details are in our Shipping Policy and Refund and Return Policy.

You can also use the form below and we'll get back to you at the email address you provide.